Refund policy

Returns Made Simple - Our 14-Day Promise

We want you to love what you ordered. If something's not quite right, you have 14 days from the day you receive your item to request a return.

To quality for a return, your item should be in the same condition you received it - unused, unworn, in its original packaging. A receipt or proof of purchase will help us take care of things faster. 

To get started, just email us at info@rbrproducts.com. We'll guide you through the return process and provide the return shipping label. (Please note: we can't accept items that are sent back without a return request.)

Have questions about a return? We're happy to help - reach out anytime at info@rbrproducts.com.

 

If Something Arrives Damaged or Incorrect

We do our best to pack and ship everything carefully, but if your order arrives damaged or you receive the wrong item, please let us know right away. We'll take care of it and make things right.

 

What Can't Be Returned

While we try to be as flexible as possible, some items aren't eligible for returns, including:

Custom or personalized products

Hazardous materials

Sale items or gift cards

If you're unsure, feel free to ask - we're happy to clarify!

 

Want to Exchange Something?

The quickest way to get the item you want is to return the one you have. Once your return is accepted, you can place a new order. 

 

For Our Friends in the European Union

If your order is shipping to the EU, you have the right to cancel or return it within 14 days, no questions asked. Items must be unused, in their original packaging - just like above. 

 

How Refunds Work

Once we receive and inspect your return, we'll let you know if it's been approved. If so, your refund will be issued to your original payment method within 10 business days. Keep in mind it may take a few days for your bank or credit card company to process the refund. 

Ship your item(s) to RBR Products, 6 Chestnut Street, Amesbury MA 01913. Customer must provide return shipping.